Quality In Call Center Question: Download Quality In Call Center PDF
Your coworker highlights your mistakes in front of everyone, how do you handle the situation?
Answer:
Admit to the mistake without being emotional, but then discuss how you are being proactive in getting it fixed. Lastly, pull the co-worker aside later on to tell them that you'd appreciate it if they gave you the feedback 1:1 first before throwing you under the bus.
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