Customer Contact Associate Question:
Your client is upset with you for a mistake you made, how do you react?
Answer:
Acknowledge their pain - empathize with them. Then apologize and offer a solution to fix the mistake.
Download Customer Contact Associate PDF Read All 68 Customer Contact Associate QuestionsPrevious Question | Next Question |
How would you rate your communication and interpersonal skills for this job As Customer Contact Associate? | What do you think about Teamwork? |