CSR (Customer Service Representative) Question:
Why should you have knowledge of the product?
Answer:
The best forward-facing employees in your company will work on having a deep knowledge of how your product works.
It is not that every single team member should be able to build your product from scratch, but rather they should know the ins and outs of how your product works, just like a customer who uses it everyday would.
It is not that every single team member should be able to build your product from scratch, but rather they should know the ins and outs of how your product works, just like a customer who uses it everyday would.
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