CSR (Customer Service Representative) Question:
Why should you have ability to use positive language?
Answer:
Sounds like fluffy nonsense, but your ability to make minor changes in your conversational patterns can truly go a long way in creating happy customers.
Language is a very important part of persuasion and people (especially customers) create perceptions about you and your company based off of the language that you use.
Language is a very important part of persuasion and people (especially customers) create perceptions about you and your company based off of the language that you use.
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