Customer Feedback Question:
Why we need to respond immediately to feedback?
Answer:
When clients reply, you need to show you're listening. Here's how to do it in three steps:
☛ Thank them. Show gratitude for any type of response, even if it's not something you can act on.
☛ Acknowledge their specific feedback. Make it clear that you understand their request and empathize with their needs and expectations.
☛ Share how you're going to act on their feedback. Keep in mind your clients manage organizations too. They will grasp that you can't act on everything immediately. Be honest. Even if their feedback is nothing you plan to act on, let them know their feedback has been passed to an appropriate team. At the very least, your client will feel as if their comments were received and processed.
☛ Thank them. Show gratitude for any type of response, even if it's not something you can act on.
☛ Acknowledge their specific feedback. Make it clear that you understand their request and empathize with their needs and expectations.
☛ Share how you're going to act on their feedback. Keep in mind your clients manage organizations too. They will grasp that you can't act on everything immediately. Be honest. Even if their feedback is nothing you plan to act on, let them know their feedback has been passed to an appropriate team. At the very least, your client will feel as if their comments were received and processed.
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