CSR (Customer Service Representative) Question: Download Customer Service Representative (CSR) PDF
What would you do to handle negative comments from clients, most especially when they express anger, frustration or hostility?
Answer:
Show your warm, friendly and professional character. Only express it and do not tell your customers about that. Keep it in mind and you should demonstrate your ability in controlling and your power so that you are authorized to make dialogue and you will not be bull- dozed or effected by the sentiment of the complainant.