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What specific steps do you utilize in solving workplace problems?

Answer:

Analyze the problem Regarding Soprano. Discuss possible remedies and resulting outcomes. Decide on the remedy and track results. Re-visit problem if it's not resolved.

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Give me an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa). How did you handle the situation? What obstacles or difficulties did you face? How did you deal with them?	Give me a specific example of a time when you had to conform to a policy with which you did not agree?