Difficult Situations Question:

What is your most Challenging Experience in customer service field?

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Answer:

If you are in the customer service field, you might encounter one of those difficult customer service situations, where the problem is tough to solve, takes time and the customer was quite incited and angry.

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How to answers the question about challenging experience?Why interviewer asked to describe a specific difficult work related situation that you have faced in your previous job and how you handled it?