CSR (Customer Service Representative) Question:
What is an ability to handle surprises?
Answer:
Maybe the problem you encounter is not specifically covered in the company's guidelines, or maybe the customer isn't reacting how you thought they would.
Whatever the case, it is best to be able to think on your feet but it is even better to create guidelines for yourself in these sorts of situations.
Whatever the case, it is best to be able to think on your feet but it is even better to create guidelines for yourself in these sorts of situations.
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