Customer Relationship Manager(CRM) Question:
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What are my best resources for finding out more about CRM?
Answer:
One resource I would recommend any company create for itself is a one- to two-page document that answers the best practice questions above and includes input from the team. Send it to five vendors your team has selected and go over the proposals to see which companies address you as a unique business - not just with a customizable offering but as a discrete business.
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