Support Agent Question:

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Tell us what types of customer service systems have you used in the past?

Support Agent Interview Question
Support Agent Interview Question

Answer:

There are a lot of customer support systems out there. Some of the more common ones include Zendesk, Freshdesk, Desk.com (owned by Salesforce), Zoho Support, and Jira Service Desk.

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Can you tell me an example of a time you gave a customer great service?Explain me about your ability to work under pressure as Support Agent?