Delivery Question:
Tell us what have you done to promote great customer service?
Answer:
Firstly, know what you think great customer service looks like. Look for situations and examples when you had an idea, a client, or customer call, where you personally went that extra mile.
Did you change a process or procedure? Or perhaps a staff member you mentored, coached or advised delivered a great customer service win or result for your team, brand or business.
Did you change a process or procedure? Or perhaps a staff member you mentored, coached or advised delivered a great customer service win or result for your team, brand or business.
| Previous Question | Next Question |
| Explain what are the key factors which make a successful call centre? | Tell me what management style do you find works best for you? |