Front Desk Representative Question:
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Tell us what do you think are the responsibilities of the receptionist in hotel?

Answer:

Basic research of hotels will help you more for answering this question. Basic responsibilities of hotel you can mention in your answer are :

☛ Make guests feel welcome, manage room bookings (also known as reservations)
☛ Dealing with bookings by phone, e-mail, letter, fax or face-to-face
☛ Completing procedures when guests arrive and leave
☛ Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
☛ Dealing with complaints or problems
☛ Choosing rooms and handing out keys
☛ Preparing bills and taking payments
☛ Answering questions about what the hotel offers and the surrounding area.
☛ Show your full knowledge in short that how much you aware about the working of hotel.

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