Front Desk Representative Question:
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Tell us what do you think are the responsibilities of the receptionist in hotel?


Basic research of hotels will help you more for answering this question. Basic responsibilities of hotel you can mention in your answer are :

☛ Make guests feel welcome, manage room bookings (also known as reservations)
☛ Dealing with bookings by phone, e-mail, letter, fax or face-to-face
☛ Completing procedures when guests arrive and leave
☛ Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
☛ Dealing with complaints or problems
☛ Choosing rooms and handing out keys
☛ Preparing bills and taking payments
☛ Answering questions about what the hotel offers and the surrounding area.
☛ Show your full knowledge in short that how much you aware about the working of hotel.

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