Telesales Representatives(TSR) Question:
Tell us what are good telephone etiquettes?
Answer:
When attending a client or customer on phone some basic telephone etiquettes should be followed. Following are telephone etiquettes that should be followed by a tele caller :
☛ Be quick in answering the phone.
☛ Always make sure that the customer is greeted well.
☛ When putting a line on hold take permission prior to it from the customer on the other end.
☛ When transferring a call make sure you do it the right way and make it polite.
☛ At the end of a call make sure that the customer is satisfied and does not have any query or doubt in mind.
☛ Be quick in answering the phone.
☛ Always make sure that the customer is greeted well.
☛ When putting a line on hold take permission prior to it from the customer on the other end.
☛ When transferring a call make sure you do it the right way and make it polite.
☛ At the end of a call make sure that the customer is satisfied and does not have any query or doubt in mind.
| Previous Question | Next Question |
| Explain what are your goals as a telemarketer? | Explain why do you want this job as Telesales Representative? |