Call Center Team Leader Question: Download Call Center Team Leader PDF
Tell us how would you handle a call from an angry customer?
Answer:
I’d let them express their anger, hear them out, and take note of any key points. I’d make sure to repeat the problems back and find a solution that deals with their problem within company policy. With the confirmation that the problem is solved and the customer is happy, I’d wish them a good day and end the call.
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