City Manager Question:

Motivation isn’t a one-size-fits-all solution, so I like to really get to know my team on an individual level. I feel like this gives me a good feel for what works for each person. A few years ago, I was overseeing a sales team. While our numbers were good, they weren’t great, and a big part of that was a result of one of the members of the team dealing with a child going through cancer and chemo. Because of the gravity of the situation, I decided the team needed a good carrot-on-a-stick reward with a positive spin to it to get them excited about selling. I promised them, if they broke the previous year’s record, that I would shave my head and donate a portion of my salary to a local cancer charity that was working with the employee’s daughter. This didn’t just motivate the team, it completely re-energized them! Suddenly the entire group was working overtime and we expanded the challenge and turned it into a company-wide event. We not only broke the previous year’s record, but fifteen of the employees joined me in shaving their heads and we collected and donated over $5000 to the charity. We had so much fun that we turned it into an annual event that they are still participating in to this day.