Delivery Question: Download Delivery PDF
Tell us how do you measure the success of your incentives?
Answer:
An ideal answer to this question will demonstrate that you are capable of monitoring a situation as it evolves.
For example:
Whilst working in a call centre as a supervisor, I introduced 'Sugar Fridays' - giving my team sweets and treats to get them through the Friday slog.
Prior to introducing the incentive, I compiled a backlog of sales figures from previous Fridays. I then introduced the incentive on a trial period, continued collecting data and cross-compared the results. There was an obvious peak in sales figures and so the incentive became permanent.
For example:
Whilst working in a call centre as a supervisor, I introduced 'Sugar Fridays' - giving my team sweets and treats to get them through the Friday slog.
Prior to introducing the incentive, I compiled a backlog of sales figures from previous Fridays. I then introduced the incentive on a trial period, continued collecting data and cross-compared the results. There was an obvious peak in sales figures and so the incentive became permanent.
| Previous Question | Next Question |
| Tell me when scheduling your time, how do you determine what constitutes a priority? | Tell me do you set performance standards for yourself, and if so, what? |