Beauty Consultant Question:
Tell us how do you handle irate or dissatisfied clients?
Answer:
My modus operandi when handling irate or dissatisfied clients is simple – be polite. Politeness is usually the solution to everything. I listen to their grievances and try to provide them with extra services to make sure that they do not go home angry. I also try to get into the nitty gritty of what happened that made the client angry.
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