Call Center Team Leader Question: Download Call Center Team Leader PDF
Tell us how do you deliver great customer service?
Answer:
Get nervous if the candidate doesn’t appear to have ever thought about this question. Ideally, your interviewee will talk about their strengths and priorities for great customer service.
They might talk about how they actively listen to customers or manage their time well to resolve issues quickly. Perhaps they discuss how they develop in-depth product knowledge.
But if the candidate seems stumped by this question, it’s a red flag that they’re inexperienced or don’t prioritize self-reflection and self-improvement.
They might talk about how they actively listen to customers or manage their time well to resolve issues quickly. Perhaps they discuss how they develop in-depth product knowledge.
But if the candidate seems stumped by this question, it’s a red flag that they’re inexperienced or don’t prioritize self-reflection and self-improvement.
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