Customer Experience Question:
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Tell me why does a customer experience matter?
Answer:
Some interactions matter more than others. The ones that matter the most have a measurable impact on the answers to these two questions:
★ What do your customers think about you?
★ What do your customers do based on their perception of you?
★ What do your customers think about you?
★ What do your customers do based on their perception of you?
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