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Tell me what proactive actions have you taken in order to create a more efficient workplace?

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Answer:

Before I started working at my last job, there was no referral program in place. They mostly relied on cold-calling to get new clients, so I recommended to my boss that we should offer incentives to current clients if they refer someone over to us. It took some convincing, but he agreed to try it out. We ended up getting a lot more business out of the system.

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