Customer Service Manager Question:
Tell me how have you used data to improve the level of customer service?
Answer:
How do you employ this data to achieve your customer service goals?
I measured the number of repetitive support emails that were coming in and identified that a number of questions were consistently asked. I researched the benefit of setting up a knowledge base online to address these questions. It was cost effective to do this and has proved an efficient way of reducing these repetitive emails sent by customers.
I measured the number of repetitive support emails that were coming in and identified that a number of questions were consistently asked. I researched the benefit of setting up a knowledge base online to address these questions. It was cost effective to do this and has proved an efficient way of reducing these repetitive emails sent by customers.
| Previous Question | Next Question |
| Tell me would you rather work for money or job satisfaction? | What's your greatest strength as Customer Service Manager? |