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Tell me have you ever dealt with a difficult customer? Explain the situation?

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Answer:

2 years back when I worked as a journey man, we received a call. I and the senior journeyman went to resolve the issue. There was in in-wall leakage and we had to replace the piping. The customer insisted that we repair it. It took a lot of time to explain to the customer that the old piping was irreparable and even if we managed to fix it, we wouldn’t get the pressure right. With practical demonstrations we were able to convince him but he was very pleased by the work at finish.

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