Customer Service Manager Question:

So, explain why we should hire you?

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Answer:

As I'm sure you know, "because I'm great" or "I really need a job" are not good answers here. This is a time to give the employer a laundry list of your greatest talents that just so happen to match the job description. It's also good to avoid taking potshots at other potential candidates here. Focus on yourself and your talents, not other people's flaws.

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Explain a customer service policy that you have developed and implemented?Tell me how would your customer service team describe you as a manager?