Customer Relationship Officer Question:

☛ Tell me about your previous work experience in customer service.
☛ Why would you be a good fit for our company as a customer service rep?
☛ What do you know about this company's products and services?
☛ What makes you a great candidate for this customer service rep job in particular?
☛ What do you enjoy about working in customer service?
☛ What are your strengths and weaknesses when interacting with customers?
☛ What have you done to be a better customer service representative?
☛ What have you done at your present/last company to increase revenues, reduce costs or save time?
☛ Tell me about a time when you helped resolve a particularly difficult customer issue.
☛ Talk about a time when you were unable to help a customer. What was the issue and how did you handle the situation?
☛ What type of customer service systems have you used? What is your level of familiarity with them?
☛ Do you consider yourself a team player?
☛ What type of organizational structure have you worked within previously?
☛ What type of organizational structure suits you best?
☛ What have you done recently to improve your skills as customer service rep?
☛ What type of schedule are you looking to work?
☛ Would you be available to work additional shifts?