Cash Clerk Question:
Please explain what is the debt recovery procedure?
Answer:
☛ Contact customer and remind about their payment politely
☛ Contact with an overdue payment reminder
☛ If the customer still fails to pay the payment as per the terms of the payment, send them a final notice
☛ Even after sending final notice if still there is no response from customer, try to make direct contact and ask for payment again
☛ After failing all options, if the customer still resent from payment then send a formal letter of demand. This could be the last option as it may spoil your relationship with the customer.
☛ Contact with an overdue payment reminder
☛ If the customer still fails to pay the payment as per the terms of the payment, send them a final notice
☛ Even after sending final notice if still there is no response from customer, try to make direct contact and ask for payment again
☛ After failing all options, if the customer still resent from payment then send a formal letter of demand. This could be the last option as it may spoil your relationship with the customer.
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