Marketing Consultant Question:

Please explain what does customer service mean to you?

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Answer:

Listen for an answer that speaks to the candidate's empathy and appreciation for customers, demonstrates their ability to teach without patronizing, and shows their commitment to contributing to a company's mission by helping and advocating for others.

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Explain me through every step in a common process?Tell us how have you dealt with upset or angry customers in the past? Is there anything you would do differently?