Customer Service Manager Question:

► Describe a feature that was often requested by customers at your previous position.
► The product team asks for your opinion on the next feature to implement. What would you recommend?
► List some upcoming features on the product roadmap and discuss their relevance and value to your customers.
► How do you stay current on the industry of your customers?
► Describe a situation wherein you helped to exceed customer expectations.
► How have you gathering feedback from customers? How have you turned this feedback into actionable insights?
► Tell us about a time you had to give a team member candid feedback on their work.
► What is the most challenging aspect of working in customer service?
► Describe your approach to training a customer service representative.