Client Service Support Question: Download Client Service Support PDF
Operational and Situational Client Service Support Interview Questions:
Answer:
☛ What interests you about our product and customers?
☛ What interests you about customer care?
☛ What relevant work experience has prepared you to do well in this role?
☛ How many customers do you usually talk to in one day?
☛ What are some common customer questions that you fielded at your previous role, and how did you answer them?
☛ What do you do when you don’t have enough information to answer a customer’s question?
☛ Let’s say that the customer you’re talking to is complaining about a well-known problem with your product. How do you diffuse the situation?
☛ Describe a time you turned a negative situation with a customer to a positive one.
☛ Describe a time you calmed down an angry customer.
☛ How do you respond when a customer tells you that you’re taking too long to help them?
☛ Describe a time a customer gave you valuable feedback about a product.
☛ How have you collaborated with your teammates to achieve a common goal?
☛ Have you ever suggested a way to increase revenue, lower costs, or improve efficiency?
☛ This job can be repetitive. What motivates you to do well?
☛ What interests you about customer care?
☛ What relevant work experience has prepared you to do well in this role?
☛ How many customers do you usually talk to in one day?
☛ What are some common customer questions that you fielded at your previous role, and how did you answer them?
☛ What do you do when you don’t have enough information to answer a customer’s question?
☛ Let’s say that the customer you’re talking to is complaining about a well-known problem with your product. How do you diffuse the situation?
☛ Describe a time you turned a negative situation with a customer to a positive one.
☛ Describe a time you calmed down an angry customer.
☛ How do you respond when a customer tells you that you’re taking too long to help them?
☛ Describe a time a customer gave you valuable feedback about a product.
☛ How have you collaborated with your teammates to achieve a common goal?
☛ Have you ever suggested a way to increase revenue, lower costs, or improve efficiency?
☛ This job can be repetitive. What motivates you to do well?
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