Humanitarian Affair Officer Question:
On a job how do you handle conflict?
Answer:
On the job, there are many possible sources of conflict. Conflicts with:
► fellow employees
► management
► rules, procedures
► clients, customers
► demands of work vs personal life, family
The best way to approach a good answer is to look at if from the employers point of view---they want to be your first priority and they want you to solve problems (not bring them any). "I know everything cannot run smoothly at work all the time. When there is a conflict I usually try to determine the source of the problem and see if it can be solved. This might involve other members of the work team discussing the problem and offering possible solutions. I would then try to pick the solution which appears to have the best outcome and put it into action."
A natural follow-up to this would be: Tell me when you solved a conflict at work. So, have a brief example...a short story...to illustrate your approach. Even if not asked, you can offer your story! If it proves your point and accentuates a skill needed for the position, go with it.
► fellow employees
► management
► rules, procedures
► clients, customers
► demands of work vs personal life, family
The best way to approach a good answer is to look at if from the employers point of view---they want to be your first priority and they want you to solve problems (not bring them any). "I know everything cannot run smoothly at work all the time. When there is a conflict I usually try to determine the source of the problem and see if it can be solved. This might involve other members of the work team discussing the problem and offering possible solutions. I would then try to pick the solution which appears to have the best outcome and put it into action."
A natural follow-up to this would be: Tell me when you solved a conflict at work. So, have a brief example...a short story...to illustrate your approach. Even if not asked, you can offer your story! If it proves your point and accentuates a skill needed for the position, go with it.
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