Retail Manager Question: Download Questions PDF
How you manage difficult customers?
Answer:
Describing a difficult situation that you had with a customer and how you resolved the conflict is an example of a typical retail management interview question. This type of question judges your problem solving and customer service skills. When answering, use an example from your previous management or retail experience. Briefly address what the conflict was and its cause before outlining your response and the outcome of the situation.
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