Club Manager Question: Download Club Manager PDF
How would you deal with an upset customer?
Answer:
I would find out what is wrong with the customer. If it was the product I would offer to replace it (mention you would check with your manager first). If the customer was unhappy because they could not find a particular item I would find it for them and not just point them in a general direction.
Say you feel it is important to keep the customer happy as an unhappy customer will never return.
Say you feel it is important to keep the customer happy as an unhappy customer will never return.
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