Retaining Good Employees Question:
How to understand their personal goals and what's going on outside work?
Answer:
If an employee is getting married, having a baby, or sending a kid to college, you should know about it. I'm not advocating becoming friends with the people you manage. But you should be interested in their lives and know what's going on. I loved managers who were interested in me. Also, what better way to appreciate your top performers than by knowing about their lives and finding opportunities (if you're lucky) to contribute to them?
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