Customer Complaint Officer Question: Download Customer Complaint Officer PDF

How to deal with work issues? Would anyone know you were having a bad day or would you keep it to yourself?

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Answer:

Morale is infectious - whether positive or negative - and, when working in a team-orientated environment like a call centre, it's important that there is always an air of positivity around.

It's therefore vitally important to ensure that if you're having a bad day, you contain this and don't let it influence the morale levels of the team, and in turn the productivity and efficiency of the overall operation.

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What is your biggest achievement as Customer Complaint Officer?Tell us an example of a time when things happened in work to dampen your enthusiasm. How did you motivate yourself and your team?