Customer Relationship Manager(CRM) Question:

Download Job Interview Questions and Answers PDF

How is CRM changing and what does the business owner need to be aware of?

Customer Relationship Manager Interview Question
Customer Relationship Manager Interview Question

Answer:

At the heart of CRM is the benefit of having the customer record at the center of the data universe rather than multiple galaxies of transactions held in separate, transaction-specific apps. So the innovation lies in new and improved visibility for putting information to use in intelligent decision making. Companies that used to serve 100 are serving 10,000, and with this kind of scaling, better top-level tools and custom dashboards are where I see CRM continuing to morph and advance.

Download Customer Relationship Manager Interview Questions And Answers PDF

Previous QuestionNext Question
A customer commits to an even greater business if you customize the solution completely based on their request. Would you do it?Before preparing for a presentation to a senior member at a customer, what are the most important things to keep in mind?