Business Strategy Question:
How do creating cross-unit teams and matrix accountability work?
Answer:
Another way of forcing employees to think outside the box is to assign them to a second box. New perspectives emerge when people are forced out of their routines. When they attend cross-unit team meetings, employees not only serve as emissaries for their home units but also return with ideas and innovations from their new colleagues. One way to force employees to think outside the box is to assign them to a second box.
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