Decision Making Question: Download Decision Making PDF
Have you ever faced a situation when you had to take a decision, which did not fall within in your area of responsibility? What decision did you make and how?
Answers:
Answer #1Candidate’s answer should show that they know how to take responsibility, that they can make a decision to meet the needs of clients, and that they can make innovative decisions.
Answer #2When working within Chsrkmer care centre there was a power outage when the systems started again we were unable to skill staff to answer calls. I was told to put the lines back on..I took the decision to delay this until able to have more advisors available as due to skill sets I only had 2 staff.
I had concluded that no service was better than one reduced to give very little service
I had concluded that no service was better than one reduced to give very little service