Delivery Question:

This is about customer service skills. I want you to tell me how you went the extra mile. I want to hear how you responded to the problem by doing something so positive it converted the customer, so the problem was resolved and the customer continued to work with you and recommend you.

I'm interested in hearing whether or not you lost your cool, how you felt about the situation - were you able to step outside of what makes you angry in order to solve the issue?