Hospital Nurse Question:
Explain me how would you handle a patient who complains?
Answer:
Some patients like to complain about everything. It’s just their nature and also I understand that they can be worried about being in a hospital. So I always try to be very patient and reassure them that we were doing our very best for them.
I would confer with the attending doctor to make sure that the patient’s pain was being managed effectively and tell the patient that everything possible was being done to alleviate their discomfort. At all times I would listen sympathetically to their complaint, reassure them that their concerns were being heard and that we were doing everything possible to help them.
I would confer with the attending doctor to make sure that the patient’s pain was being managed effectively and tell the patient that everything possible was being done to alleviate their discomfort. At all times I would listen sympathetically to their complaint, reassure them that their concerns were being heard and that we were doing everything possible to help them.
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