Information Technology Analyst Question:

Dealing with difficult stakeholders is a major task for a BA. There are many ways to handle such situations, few important points to be noted among them are listed below.

☛ i) Identify that difficult stakeholder among the group of stakeholders, listen and concentrate on their point of view with patience. Be polite to them and do not close off the conversation immediately with such people.

☛ ii) Generally, a stakeholder will be difficult because they are not comfortable with few things in the project. So listen to them and answer such difficult stakeholders in a diplomatic way.

☛ iii) Find out a way to meet them personally and have a one on one discussion. By this, you can show your commitment towards them.

☛ iv) Try to find out and resolve their motivations like are they worried about the budget of the project or Curious about the project whether it is turning exactly as per their vision etc.

☛ v) Continuously engage such difficult stakeholders and make them understand that their contribution is much value for the project.