Itil v3 Question: Download Itil v3 PDF
Explain an idea that you have had and have then implemented in practice?
Answer:
Often an interview guide will outline the so-called ‘STAR’ approach for answering such questions; Structure the answer as a situation, task, action, and result: what the context was, what you needed to achieve, what you did, and what the outcome was as a result of your actions.
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