Retail Store Manager Question:

Since the performance of the store’s employees will reflect upon you directly and impact the business significantly, it is very important for you to help anyone who seems to be struggling with meeting goals. “I would first observe the employee in an effort to determine why he or she is having difficulty. Once I have discovered the problem, I would take the time to role play with the employee so that he or she can practice overcoming objections, portraying confidence or any other issue that may be hindering him or her.” You may also discuss any fresh sales techniques you can bring to the table.