Courier Exective Question:

Did you make a lot of mistakes along the way?

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Answer:

Oh sure, definitely! I still make mistakes. Obviously I try not to, but it does happen. If I could give any advice, I'd say you really have to learn from your mistakes. People say that and then they make a mistake and they just ignore it. That's not learning. Actually look at the problem and come up with a solution that makes your customers and yourself happy. That's my advice.

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