Retail Store Manager Question:

☛ What is customer service?
☛ What is good customer service?
☛ Why do customers shop at this store?
☛ A customer leaves without paying for gas, what would you do?
☛ A co-worker is rude to customers, what would you do?
☛ The credit card machine is broken. What do you say to the customers?
☛ A customer wants to pay for $15 worth of merchandise in quarters, do you accept it?
☛ A customer wants to return a package of food that is open and half gone. What will you do?
☛ What is most important - a good product or friendly, fast service?
☛ You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?
☛ A customer becomes irate with you, and demands to speak to your supervisor, how do you handle the situation?
☛ You discover one of your co-workers giving free merchandise to his friends. What would you do?