HR Officer Question:
Customer Service Based HR Officer Job Interview Questions:
Answer:
☛ What do you like about being in Customer Service? What do you find is the most difficult part of being in Customer Service?
☛ What do you think is fundamental to effective Customer Service?
☛ Tell me about a time when you went out of your way to give great service to a customer?
☛ Describe a process or system that you improved so customers would be better served.
☛ Tell me about a time when you asked for feedback on your customer service skills from your manager or co-worker and then used that response to improve your work.
☛ Tell me about a time when you knew that your customer might not get what he or she needed on time. How did you handle this?
☛ Tell me about a time when you had to say “No” to a customer because it was against company policy.
☛ Tell me about a time when you had trouble working with a difficult or demanding customer. How did you handle this?
☛ What do you think is fundamental to effective Customer Service?
☛ Tell me about a time when you went out of your way to give great service to a customer?
☛ Describe a process or system that you improved so customers would be better served.
☛ Tell me about a time when you asked for feedback on your customer service skills from your manager or co-worker and then used that response to improve your work.
☛ Tell me about a time when you knew that your customer might not get what he or she needed on time. How did you handle this?
☛ Tell me about a time when you had to say “No” to a customer because it was against company policy.
☛ Tell me about a time when you had trouble working with a difficult or demanding customer. How did you handle this?
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