Program Coordinator Question:
Can you tell me about your process for handling conflict?
Answer:
There are two sides to every story, so in handling conflict I try to understand both sides of the issue. I weigh all of the facts and consider the effects of possible resolutions. I then implement the resolution that I believe will be best received. I share the plan with all parties involved, including proper means for its implementation. I then monitor the implementation to ensure its effectiveness.
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