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84 Most Common Front Desk Representative Interview Questions & Answers

Help Desk :: Front Desk Representative Job Interview Questions and Answers

Front Desk Representative related Frequently Asked Questions by expert members with professional career as Front Desk Representative. These list of interview questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts

1 Tell us how long will you work for Hotel ABC if you’re hired?
2 Suppose a guest asks you for local restaurant and entertainment suggestions. Where would you recommend if they were a single business traveler, young couple or family with children?
3 Explain me how long will you work for our hotel if hired?
4 Tell us what do you think are the responsibilities of the receptionist in hotel?
5 Explain me what makes a good receptionist?
6 Explain me how would you measure your performance on this job?
7 Explain me what would you do if a guest complaint about your service?
8 Tell me why do you think that people choose our hotel?
9 Please explain in brief about your strengths and skills?
10 Tell me what are your strong points?
11 Tell us what are the three abilities of an ideal help desk person?
12 As you know this is a job that requires extensive interaction with people. Can you describe your customer service experience?
13 Tell us how would you rate your problem solving skills?
14 Tell me in a situation where caller did not understand what you are explaining, what you would do?
15 Explain what is the recent skill you have learned that can be helpful for help desk position?
16 Explain me a time when you had to deal with an unhappy hotel guest. How did you handle the situation?
17 Tell me how would you react if something negative happened in an office because of your negligence?
18 Tell us what is your typing speed when using word processing software?
19 As job is repetitive. How would you encourage yourself to work well regularly?
20 Tell us do you think you are overqualified for this position?
21 Explain about your computer skills?
22 Explain how would you describe yourself?
23 Tell me why are you applying for this job and leaving your current position?
24 Tell me are you a flexible person? Can you work in different shifts?
25 Tell us what is your worst experience so far as a help desk assistant?
26 As the airline industry is changing, there are different issues and problems that become center stage. What do you think is the biggest challenge for this job?
27 Explain me what are the new help desk techniques you think would be helpful to improve the service?
28 Tell us how you face the criticism?
29 Tell us what motivates you for the help desk assistant job?
30 Explain me how will you deal with negative customer?
31 Tell me what do you know about MS OFFICE?
32 Tell me in what languages you can speak?
33 Explain what are two of the most important duties of a front desk officer?
34 Tell me why did you leave/are you leaving Hotel XYZ?
35 Suppose if you found yourself in a situation where a visitor has become antsy because of your refusal to let him in, how would you handle the situation?
36 Tell me why should we select you as Front Desk Representative?
37 Explain me about your ability to work under pressure and how much stress you can handle?
38 Explain me how important IT skills are in help desk service and how you keep yourself updated with those skills?
39 Many people are interested in this job for the perks of travel. Why do you want to be an airport customer service agent?
40 Suppose if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
41 Explain me a time you had to disappoint a guest. What was the situation and how did you handle it?
42 Tell me according to you what is the most important skill that is required for receptionist?
43 Tell me when faced with difficult problems, are you able to offer up solutions on your own or do you wait for someone?
44 Imagine if there is a customer who does not understand your language then how will you help him/her?
45 This position requires extensive interaction with people of all nationalities. How would you rate your communication skills for this job?
46 Suppose your to-do list has five tasks and you only have time for three. How would you prioritize them?
47 Tell me how will you convince an unsatisfied guest of our hotel?
48 Tell us who are our main competitors?
49 Tell me how much you want to get paid for this job?
50 Tell me what will you do if there are complaints from a guest regarding the service?
51 Dealing with passengers may mean that sometimes someone is not happy. Can you give an example of when you satisfied an unhappy customer?
52 Tell us how you will organize your work schedule?
53 Tell us are you flexible with the weekend’s job?
54 Explain what important skills should a front desk officer possess to be able to work well at this position?
55 Tell me why do you want to work for this hotel?
56 Please explain  about a time you disagreed with a coworker. What did you do to resolve the situation?
57 Tell me how do you respond when you do not know the answer?
58 Tell us what experience do you have as a help-desk associate?
59 Tell me how important is customer service  for you?
60 Tell me what were your responsibilities in the previous front desk office job?
61 Tell me when you can join our hotel if hired?
62 Tell me what are your strong points as receptionist?
63 Explain me why are you the best candidate for this position?
64 Tell me what do you know about our hotel?
65 Explain how will you organize your schedule?
66 Tell me what is the difference between helpdesk and service desk?
67 Tell us how you deal with the frustrated customer?
68 Tell me what does good guest service mean to you?
69 Explain me some of the task that you had performed in your previous company?
70 Tell me how good are you at solving problem on phone?
71 Tell me why did you choose receptionist as your career out of many others?
72 Explain me are you comfortable working in different shifts?
73 Tell us do you really think that company or organization really needs a helpdesk?
74 Explain me one thing that you don’t like about your job?
75 Explain me how would you organise your schedule?
76 So you want to become a receptionist! Tell us something about you?
77 Tell me how you deal with a customer who is on the phone and refuses to calm down?
78 Explain me are you a team-player?
79 Tell me what is the best thing you like about your job?
80 Tell us about your weaknesses as Front Desk Representative?
81 Tell me why do you want to work in our hotel?
82 Tell us how long will you work here if you have been hired?
83 Explain me how can you handle stress?
84 Tell us why do you think you are perfect for this position?

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